Why Reward Options "Disappear"

Here is a common complaint I receive from members:

"It is unfair that you are no longer offering a prize that I have been saving up for. I answer your surveys diligently and I feel misled."

I understand how frustrating this is for you and it's usually frustrating for me too. Reward options generally disappear for one of the following reasons:

• The option is no longer available through our vendor. We saw this happen recently with the casserole keeper, a long time member favorite. The manufacturer we purchased the item from has decided to move different direction and will no longer be making this item.


• Because we know our members' reward preferences vary considerably, we try to make a wide variety of options available and include new options frequently, removing items that do not appear to be as popular or offering seasonal options that may be appealing.

What can be done to improve the situation?

• For reward options, such as the casserole keeper, which we know are popular but are unavailable through our vendor, we look for similar alternatives. My staff and I are currently on the hunt for new kitchen items to offer on MySurvey.com. If you have any suggestions feel free to send me your comments.


• Let me know what type of reward options you'd like us to offer. Be sure to also let me know when an item you've been saving up for has been removed. I can't guarantee that it will be replaced immediately, but if we know there is interest, we can make sure that we look for similar options to offer in the near future.

My staff and I have been working diligently the past few months to get some new and exciting rewards. I hope you are satisfied with our progress so far. Be sure to check back soon for updates.

New Reward Redemption Items

I wanted to let you know about some new Reward Redemption items we’ve recently added.

Garrity Power Light - Perfect for emergency situations, by simply cranking the fold-out handle for 60 seconds it produces 30 minutes of light. Requires 1700 Points.

Apple iPod Shuffle 1 GB - The world's smallest digital music player holds up to 240 songs and weighs in at about half an ounce. Supports MP3, WAV, AIFF and audio book formats, features a built-in rechargeable lithium polymer battery with up to 12 hours of skip-free playback. Requires 6000 Points.

Phyralon 7-piece Cookware Set - Set includes: 1-1/2-quart sauce pan with cover, 2-quart sauce pan with cover, 5-quart Dutch oven with cover, 10-inch heavyweight open skillet pan (Dutch oven cover fits skillet). Features Easy Grip, cool-touch handles and cover knobs. Requires 7000 Points.

To learn more about these items and our many other redemption options click Rewards on the top menu, then click on Select Reward on the left menu.

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